1. Introduction
Jai Mata Di Auto (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect through this website and through WhatsApp, RCS, SMS, phone and in-person enquiries, how we use it, and the choices you have.
Effective date: 30 October 2026.
2. Business Information
This website is operated by Jai Mata Di Auto, an electric scooter dealership offering Ampere electric scooters.
- Business name: Jai Mata Di Auto
- Address: Shop No. 127/1A/2/1, Ganesh Kripa Agarwal Building, Telco Road, Mohan Nagar, Pimpri-Chinchwad, Pune, Maharashtra – 411019.
- Phone: 8554052052 / 9607915454
3. Information We Collect
We collect only the information needed to respond to your enquiries and provide dealership assistance. This includes the details you give us directly, and limited technical information generated when you visit the website.
4. Personal Information Provided by Customers
When you contact us, you may provide your name, mobile number, the scooter model you are interested in, and any details you choose to share in your message or while discussing finance assistance.
5. Contact Form Information
The enquiry form on our website asks for your full name, mobile number, interested scooter model and an optional message, along with your confirmation that you agree to be contacted about your enquiry. This information is sent to us so that our team can reply to you.
6. WhatsApp Communication
When you tap a WhatsApp button on this website, WhatsApp opens with a pre-filled enquiry message that you can edit before sending. If you message us on WhatsApp, we receive your WhatsApp number, your profile name and the content of your messages. WhatsApp is a service provided by Meta Platforms, and your use of it is also subject to WhatsApp’s own terms and privacy policy. We use the WhatsApp Business Platform only through official channels and do not use unofficial automation tools.
7. RCS Messaging Communication
RCS (Rich Communication Services) is a messaging service that lets a business send and receive messages with text, images, buttons and cards in the default messaging app on supported phones and networks. Jai Mata Di Auto may use RCS to reply to your enquiries and, only where you have agreed to receive them, to send information about scooters, availability, offers and finance assistance.
What we may receive
When you message us or reply to one of our RCS messages, we may receive your mobile number, the content of your messages, and delivery, read and interaction details (such as which button you tapped), to the extent your device, network and messaging app make these available to us.
Who handles RCS messages
RCS messages pass through third parties, such as RCS business messaging platform providers, mobile network operators and the messaging app provider on your phone. These parties process message data under their own terms and privacy policies. We do not sell your information.
Consent and opt-out
We send promotional RCS messages only to people who have opted in, and we do not send unsolicited promotional messages. You can opt out at any time by replying “STOP”, or by telling us by phone or WhatsApp. If RCS is not available on your device or network, we may contact you by SMS, WhatsApp or phone, as described in this policy.
8. Purpose of Data Collection
We collect information to respond to your enquiries, share scooter information and availability, help with finance assistance, arrange showroom visits and keep a record of our conversations with you.
9. How We Use Customer Information
- To reply to your enquiry by phone, SMS, WhatsApp or RCS message.
- To provide information about models, specifications, availability, offers and finance assistance that you asked about.
- To follow up on an enquiry you have made.
- To improve our website and customer service.
- To meet legal or regulatory obligations.
We do not sell your personal information.
10. Data Sharing and Third-Party Services
We may share information only where needed to serve your enquiry or run our business, for example with:
- Service providers that help us host the website, receive form submissions or send and receive WhatsApp, RCS and SMS messages (including Meta Platforms for WhatsApp, and RCS platform providers and mobile network operators for RCS).
- Finance partners or the manufacturer, but only when you ask us to help with finance or a purchase.
- Authorities, where required by law.
The website also embeds a Google Map and loads fonts from Google Fonts, which may receive technical information such as your IP address when those items load.
11. Cookies and Website Analytics
This website does not set advertising cookies. Third-party content embedded on the site (such as Google Maps) may use cookies or similar technologies under its own policies. If we add analytics tools in future, we will update this policy to describe them.
12. Data Storage and Security
We take reasonable steps to protect the information you give us, such as limiting access to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
13. Data Retention
We keep enquiry information for as long as needed to handle your request and related follow-up, and for any period required by law. When it is no longer needed, we delete it or make it anonymous.
14. Customer Rights and Choices
You may ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you may withdraw your consent to be contacted at any time. To make a request, use the contact details below. We will respond within a reasonable time and in line with applicable Indian law.
15. Marketing Communication Consent and Opt-Out
By submitting the enquiry form with the consent box ticked, or by messaging us, you agree that we may contact you about your enquiry. We will send promotional messages on WhatsApp and RCS only to people who have opted in to receive them, and we do not send unsolicited promotional messages.
You can opt out at any time by replying “STOP” to a message, telling us by phone or WhatsApp, or using the contact details below. We will stop contacting you for marketing once we receive your request.
16. Children’s Privacy
This website is intended for adults and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
17. Updates to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on this page with its effective date. Please review it periodically.
18. Contact Information for Privacy-Related Questions
For any questions or requests about this Privacy Policy or your information, contact Jai Mata Di Auto:
- Phone / WhatsApp: 8554052052 / 9607915454
- Address: Shop No. 127/1A/2/1, Ganesh Kripa Agarwal Building, Telco Road, Mohan Nagar, Pimpri-Chinchwad, Pune, Maharashtra – 411019.
- Online: use the enquiry form on our website and mention “Privacy request” in your message.